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Certificate II in Tourism

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Course Duration
6-12 months
Course Delivery
Online (including trainer support), Live Class, Blended learning or RPL
Course Entry Requirements
Entry Requirements
Course Accreditation
This is a nationally recognised qualification


The SIT20122 Certificate II in Tourism qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and other small tourism businesses.

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Choose how you want to train.
The Delivery Options are:

SIT20122 Certificate II in Tourism is ideal for Year 11 & 12 students, trainees (including school-based trainees), school leavers, or people wanting to develop their skills for employment during other studies or travel. Experienced Tourism professionals may gain the full or partial qualification through RPL (Recognition of prior learning).

When you finish SIT20122 Certificate II in Tourism course, you’ll be able to:

  • Work in a Tourism environment 
  • Provide visitor information
  • Prepare and serve coffee and non-alcoholic beverages 
  • Provide Responsible gambling service
  • Provide Responsible service of alcohol
  • Use hygienic practices for food safety
  • Perform duties safely
  • Interact professionally with colleagues and customers 
  • Process financial transactions

Check each course option below as not all delivery options apply.

  1. Live Class 
    i) Group workshop with a trainer to support and guide you through activities. Ask us for scheduled course dates at locations convenient to you.
    ii)  We can also come to your workplace and deliver a customised program to meet your workplace needs (Minimum numbers apply. Contact us to discuss your particular needs).
  2. Blended Learning 
    This is a flexible and efficient way to complete your qualification.  It may include live classes, online study, self-paced activities and webinars.
  3. Online
    The entire course is offered electronically through our Learning Management System.
  4. Recognition of Prior Learning (RPL)
    Recognition of Prior Learning is the process that is used to recognise the skills and knowledge you have acquired through personal and work experience - the "University of Life". The evidence you provide is matched to a complete qualification where possible or alternatively, to part of a qualification. A successful RPL application means that you could receive certification without further study or may be able to fast track through a qualification. Please contact us to organise an individual assessment of your current knowledge and skills.


Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.

Possible job titles include:

  • documentation clerk for a tour wholesaler or travel agency
  • museum attendant
  • office assistant for a tour operator
  • receptionist and office assistant for a professional conference organiser or event management business
  • receptionist and office assistant in a travel agency
  • retail sales assistant in an attraction
  • ride attendant in an attraction

A good command of written English and the ability to allocate appropriate study hours each week.

You have 6-12 months from course commencement to complete this qualification depending on the mode of delivery. 

To complete this qualification you must demonstrate competency in a total of 11 units. 5 of these units are core and there are 6 electives. The table below shows the content of our standard specialisation streams, however other electives are available.

Units of CompetencyCore/Elective/Group
SITTIND003 Source and use information on the tourism and travel industryCore
SITXCCS009 Provide customer information and assistanceCore
SITXCCS011 Interact with customersCore
SITXCOM007 Show social and cultural sensitivityCore
SITXWHS005 Participate in safe work practicesCore
SITXCCS010 Provide visitor informationElective
SITXCOM008 Provide a briefing or scripted commentaryElective
SITHFAB021 Provide responsible service of alcoholElective
SITHFAB024 Prepare and serve non-alcoholic beveragesElective
SITHFAB025 Prepare and serve espresso coffeeElective
SITHCCC024 Prepare simple dishesElective

Your learning resources will include:

  • Training Manual
  • Resource Library containing document templates, samples, fact sheets and explainer videos
  • Access to live and recorded webinars and online discussion forums
  • Access to our Learning Management System

You will also be able to access our “Homework Club” tutorials and individual support calls.

During your studies, you will need access to the following:

  • Computer with compatible operating system (Windows 8 or higher, Mac)
  • Printer, scanner and phone
  • Current web browser (Chrome, Safari or Firefox)
  • Email address and stable Internet connection access (with a reliable speed of at least 5mbps)
  • Microsoft Office - including Word, Excel and PowerPoint
  • Adobe reader

Assessment is a combination of:

  • Knowledge questions
  • Case studies and Projects
  • Practical Activities

If you successfully complete this qualification you could continue your studies in higher level tourism or hospitality qualifications within the VET sector.

Please see our full Fee Schedule for information about unit costs (where applicable), RPL fees and Refund Policy. Flexible payment options are available. You may be eligible for VET in Schools Funding.  No fees are applicable for this course for eligible students undertaking VETiS training in a school environment.

School Partnership            
Please get in touch to explore partnership opportunities.