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Certificate II in Workplace Skills

BSB20120 Certificate II in Workplace Skills
Course Duration
6-12 months
Course Delivery
School Partnership
Course Entry Requirements
Entry Requirements
Course Accreditation
This is a nationally recognised qualification


This qualification is tailored for school students seeking to develop essential workplace skills applicable to a variety of job sectors, including trades. It is designed for those who are preparing to enter the workforce and need to acquire skills for completing routine tasks under supervision. Reflecting entry-level job roles across industries such as administration, retail, hospitality, and trades, it equips individuals with basic procedural, technical, and interpersonal skills necessary for success in diverse workplaces.

This program also includes exclusive access to our immersive learning environment – TrueBlueHQ.

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Choose how you want to train.
The Delivery Options are:

This qualification is ideal for school students looking to learn about the world of work. It’s perfect for those who haven’t hit the workforce yet but are gearing up to develop essential skills to be able to complete routine tasks under direct supervision.

Upon completion of the BSB20120 Certificate II in Workplace Skills course, you will have acquired the following skills:

  • Communication skills and teamwork abilities
  • Effective work habits
  • Proficiency in planning and preparation
  • Adherence to safe and sustainable work practices
  • Mastery of time management and task prioritisation techniques
  • Competence in using digital devices and business applications
  • Preparation for work readiness
  • Understanding of workplace wellbeing and etiquette requirements

Check each course option below as not all delivery options apply.

  1. Live Class
    i) Group workshop with a trainer to support and guide you through activities. Ask us for scheduled course dates at locations convenient to you.
    ii) We can also come to your workplace and deliver a customised program to meet your workplace needs (Minimum numbers apply. Contact us to discuss your particular needs).
  2. Blended Learning
    This is a flexible and efficient way to complete your qualification. It may include live classes, online study, self-paced activities and webinars.
  3. Online
    The entire course is offered electronically through our Learning Management System.
  4. Recognition of Prior Learning (RPL)
    Recognition of Prior Learning is the process that is used to recognise the skills and knowledge you have acquired through personal and work experience - the "University of Life". The evidence you provide is matched to a complete qualification where possible or alternatively, to part of a qualification. A successful RPL application means that you could receive certification without further study or may be able to fast track through a qualification. Please contact us to organise an individual assessment of your current knowledge and skills.

Possible job titles include:

  • Administrative assistant
  • Customer service assistant
  • Data entry clerk
  • Marketing coordinator
  • Office assistant

A good command of written English and the ability to allocate appropriate study hours each week.

You have 6-12 months from course commencement to complete this qualification depending on the mode of delivery.

To complete this qualification you must demonstrate competency in a total of 10 units. 5 of these units are core and there are 5 electives including 1 elective from Group A and 1 elective from Group B. The table below shows the content of our standard specialisation streams, however other electives are available.

Unit of CompetencyCore/Elective/Group
BSBCMM211 Apply communication skillsCore
BSBSUS211 Participate in sustainable work practicesCore
BSBOPS201 Work effectively in business environmentsCore
BSBPEF202 Plan and apply time managementCore
BSBWHS211 Contribute to the health and safety of self and othersCore
BSBPEF201 Support personal wellbeing in the workplaceElective Group A
SBTEC101 Operate digital devicesElective Group B
BSBTEC201 Use business software applicationsElective Group B
BSBPEF101 Plan and prepare for work readinessElective Group C
BSBTWK201 Work effectively with othersElective Group C

Your learning resources will include:

  • Training Manual
  • Resource Library containing document templates, samples, fact sheets and explainer videos
  • Access to live and recorded webinars and online discussion forums
  • Access to our Learning Management System


You will also be able to access our “Homework Club” tutorials and individual support calls.

During your studies, you will need access to the following:

  • Computer with compatible operating system (Windows 8 or higher, Mac)
  • Printer, scanner and phone
  • Current web browser (Chrome, Safari or Firefox)
  • Email address and stable Internet connection access (with a reliable speed of at least 5mbps)
  • Microsoft Office - including Word, Excel and PowerPoint
  • Adobe reader

Assessment is a combination of:

  • Knowledge questions
  • Case studies and Projects
  • Practical Activities

If you successfully complete this qualification, you could continue your studies in higher level business qualifications within the VET sector such as:

Please see our full Fee Schedule for information about unit costs (where applicable), RPL fees and Refund Policy. Flexible payment options are available.

School Partnership 
Please get in touch to explore partnership opportunities.