Supporting You Every Step of the Way
At Blueprint Career Development, your wellbeing is just as important as your learning. We know that studying can sometimes feel overwhelming, and we are here to make sure you feel supported every step of the way.
Whether you need help with your studies, balancing commitments, managing stress, or finding financial or cultural support, our team is ready to listen and connect you with the right resources.
🌟 Comprehensive Student Support Services
We’ve got you!
We recognise that every student’s journey is unique. Our wellbeing services provide personalised support to help you stay on track and achieve your goals. Here’s how we support you throughout your studies:
📝 Pre-enrolment Assessments
Before your course starts, we take time to understand your individual circumstances. This helps us identify any potential barriers—such as language, literacy, numeracy, or digital skills—and plan the right support from day one. If needed, we’ll walk you through your Student Handbook, course brochure, and fee arrangements in a one-on-one session so you feel confident and prepared.
👀 Ongoing Observation & Engagement
Our trainers and support team check in with you regularly and keep an eye out for signs you might need extra help (for example, changes in attendance, stress, or difficulty keeping up with assessments). If something’s not working, we’ll meet with you, listen, and put a Student Support Plan in place so you can keep progressing.
📚 Learning & Study Support
We offer practical strategies and resources to match your learning style and needs:
- Help with time management, focus, and study skills
- Adjustments for students with LLN (language, literacy, numeracy) needs
- Assistive technology tools like text-to-voice, voice-to-text, and planning apps
- Extra resources or flexible delivery options (recorded sessions, one-on-one check-ins, alternative assessment methods)
💙 Experienced and Compassionate Staff
It’s a Team Effort
At Blueprint Career Development, you’re supported by a team who genuinely care about your wellbeing and success. Our trainers, support staff, and Wellbeing Support Officer work together to provide safe, inclusive, and responsive care whenever you need it.
👩🏫 Caring Trainers
Your trainers aren’t just here to teach — they’re here to support you as a person. They:
- Create respectful, inclusive learning spaces where everyone feels welcome
- Listen and respond with empathy if you share personal challenges
- Check in regularly and encourage open conversations about how you’re going
📖 Professional Development Matters
We believe good support starts with well-prepared staff. That’s why our team:
- Completes regular professional development on wellbeing, diversity, and inclusion
- Trains in cultural awareness to respond respectfully to different needs
- Learns how to identify early signs of stress, anxiety, or disengagement so they can offer help quickly
👥 A Network of Support
It’s not all on one person. If you need extra help:
- Student Support Officer coordinates wellbeing support and referrals
- Operations Manager & Team Leaders step in for urgent matters
🚨 Where to Seek Help if You’re in Crisis
We know that sometimes things feel overwhelming. If you ever find yourself in crisis or facing an urgent situation, help is always available.
🆘 If You Are in Immediate Danger
- Call 000 straight away – police, fire, or ambulance.
📞 24/7 Crisis Support Lines
You can talk to someone any time of the day or night:
- Lifeline – 13 11 14 (24/7 crisis support and suicide prevention)
- Beyond Blue – 1300 22 4636 (24/7 mental health support)
- Kids Helpline – 1800 55 1800 (for anyone aged 5–25, available 24/7)
- Mental Health Triage – 13 14 65 (for urgent mental health support)
Getting Support During Business Hours
- Personal Support
If you need personal support (not related to your course or training), you can contact our Wellness Support Officer - support@blueprintcd.com.au - They will listen, provide a safe response, and connect you with the right support.
Training or Course Support
For any questions or assistance with your course or training, please contact:
- Corporate Programs (e.g., TAE and Career Development) - training.support@blueprintcd.com.au
- VET in Schools Courses - student.support@blueprintcd.com.au
🔒 Your Privacy
Any wellbeing concern you share will be treated confidentially. We only involve others if there’s a serious risk of harm to you or someone else.
🛡️ Safe and Inclusive Learning Environment
Your Safety and Comfort Matter
At Blueprint Career Development, your safety and wellbeing come first. We want every student to feel respected, included, and supported in their learning journey. Our policies and procedures are designed to protect you so you can focus on achieving your goals.
🤝 Respect and Inclusivity
- We have a zero-tolerance policy for bullying, harassment, or discrimination.
- Trainers and staff model respectful behaviour and act quickly if concerns are raised
- We celebrate diversity and work hard to create a culturally safe space for all learners, including First Nations student.
🧰 Health and Safety
- Staff receive regular training on health, wellbeing, and safety to keep classrooms safe and supportive.
- We follow national psychosocial safety standards, meaning we take stress, fatigue, and mental health seriously
🔒 Privacy and Confidentiality
- Conversations about your wellbeing are kept confidential.
- We will only share information if someone’s safety is at risk, and we’ll always handle it with care
👶 Child Safety (for younger learners)
We uphold strict child safety standards across all training environments:
- Child Safety Risk Assessments: Regular checks of training environments to make sure they’re safe.
- Code of Conduct: Clear behaviour expectations for staff and students.
- Mandatory Training: Every staff member completes training on recognising and responding to child safety concerns.
🌟 Support for Neurodivergent Learners
At Blueprint Career Development, we believe that every learner brings unique strengths and perspectives. We are committed to creating a learning environment where neurodivergent students feel supported, respected, and able to succeed.
How We Support You
We understand that different learners have different needs. Here are some of the ways we make our courses more accessible:
Flexible Learning
- Options to study online, face-to-face, or hybrid.
- Ability to extend timelines or work at your own pace.
- Lessons delivered in smaller, manageable chunks - instead of doing our 5 day or 10 day consecutive workshops, split the workshops across a number of months.
Accessible Content
- Course materials available in multiple formats (text, video, and audio).
- Recorded sessions to re-watch when you need.
- Compatibility with assistive technology such as screen readers and captioning tools.
Clear Communication
- Step-by-step instructions and plain language.
- Visual aids such as diagrams, checklists, and flowcharts.
- Advance notice for assessments, activities, and schedule changes.
Assessment Options
- Flexibility in how you show your learning (written, oral, video, or practical demonstrations).
- Extra time or alternative formats available where required.
- Practice tasks and guided examples to build confidence, including How to Guides.
Personalised Support
- One-on-one help from trainers and mentors, including homework club, phone and email support.
- Peer support and study buddy options.
- Language, literacy, and numeracy (LLN) support if needed.
Inclusive Culture
- Trainers trained in inclusive practices and neurodiversity awareness.
- Safe and respectful learning environment where feedback is always welcome.
✨ If you would like tailored support, please let us know when you enrol. Together, we’ll make sure your learning journey works for you.
