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Certificate I in Workplace Skills

BSB10120 Certificate I in Workplace Skills
Course Duration
6-12 months
Course Delivery
School Partnership
Course Entry Requirements
Entry Requirements
Course Accreditation
This is a nationally recognised qualification


This course is designed for individuals who are preparing to enter the workforce and are seeking to develop fundamental skills necessary for employment. With a focus on introductory skills and knowledge, it offers students an understanding of the working environment. Tailored for school students, this qualification equips them with essential workplace skills, both technical and interpersonal, ensuring readiness for success in any work or volunteering setting.

This program also includes exclusive access to our immersive learning environment – TrueBlueHQ

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Choose how you want to train.
The Delivery Options are:

This qualification is crafted for school students, offering essential workplace skills for success. It aims to empower students with basic technical ability and necessary interpersonal skills, preparing them to shine in any professional setting.

Upon completion of the BSB10120 – Certificate I in Workplace Skills course, you will have acquired the following skills:

  • Communication skills and teamwork abilities
  • Effective work habits 
  • Proficiency in planning and preparation
  • Adherence to safe and sustainable work practices
  • Mastery of time management and task prioritization techniques
  • Competence in using digital devices and business applications
  • Preparation for work readiness
  • Understanding of workplace wellbeing and etiquette requirements

Check each course option below as not all delivery options apply.

  1. Live Class 
    i) Group workshop with a trainer to support and guide you through activities. Ask us for scheduled course dates at locations convenient to you.
    ii)  We can also come to your workplace and deliver a customised program to meet your workplace needs (Minimum numbers apply. Contact us to discuss your particular needs).
  2. Blended Learning 
    This is a flexible and efficient way to complete your qualification.  It may include live classes, online study, self-paced activities and webinars.
  3. Online
    The entire course is offered electronically through our Learning Management System.
  4. Recognition of Prior Learning (RPL)
    Recognition of Prior Learning is the process that is used to recognise the skills and knowledge you have acquired through personal and work experience - the "University of Life". The evidence you provide is matched to a complete qualification where possible or alternatively, to part of a qualification. A successful RPL application means that you could receive certification without further study or may be able to fast track through a qualification. Please contact us to organise an individual assessment of your current knowledge and skills.

The skills acquired in this qualification support further training that could lead to a variety of entry-level opportunities in retail, hospitality and business just to name a few.

A command of written English and the ability to allocate appropriate study hours each week

You have 6-12 months from course commencement to complete this qualification depending on the mode of delivery. 

To complete this qualification you must demonstrate competency in a total of 6 units. 2 of these units are core and there are 4 electives. The table below shows the content of our standard specialisation streams, however other electives are available.

Units of CompetencyCore/Elective
BSBOPS101 Use business resourcesCore
BSBPEF101 Plan and prepare for work readinessCore
BSBCMM211 Apply communication skillsElective
BSBPEF201 Support personal wellbeing in the workplaceElective
BSBTEC101 Operate digital devicesElective
BSBPEF202 Plan and apply time managementElective

Your learning resources will include:

  • Training Manual
  • Resource Library containing document templates, samples, fact sheets and explainer videos
  • Access to live and recorded webinars and online discussion forums
  • Access to our Learning Management System

You will also be able to access our “Homework Club” tutorials and individual support calls.

During your studies, you will need access to the following:

  • Computer with compatible operating system (Windows 8 or higher, Mac)
  • Printer, scanner and phone
  • Current web browser (Chrome, Safari or Firefox)
  • Email address and stable Internet connection access (with a reliable speed of at least 5mbps)
  • Microsoft Office - including Word, Excel and PowerPoint
  • Adobe reader

Assessment is a combination of:

  • Knowledge questions
  • Case studies and Projects
  • Practical Activities

If you successfully complete this qualification, you could continue your studies in higher level business qualifications within the VET sector such as:

BSB20120 Certificate II in Workplace Skills

CHC24015 Certificate II in Active Volunteering

10939NAT Certificate II in Self Awareness and Development

Please see our full Fee Schedule for information about unit costs (where applicable), RPL fees and Refund Policy. Flexible payment options are available.

School Partnership            
Please get in touch to explore partnership opportunities.