BSB20120
Certificate II in Workplace Skills
The BSB20120 Certificate II in Workplace Skills is designed to introduce students to foundational business and workplace skills, making it ideal for students preparing to enter a variety of industries, including administration, customer service, and retail. By partnering with Blueprint, your school can deliver a flexible, hands-on program where teachers lead the training and Blueprint manages all assessment and marking.
Inclusive Learning for a Diverse Range of Students
Through a partnership with Blueprint, your school can offer a supportive learning environment tailored to meet the needs of all students. The BSB20120 Certificate II in Workplace Skills builds students’ confidence and skills, preparing them for success in both the workplace and further training. Teachers lead interactive, practical training sessions, ensuring students receive the instruction and support they need, while Blueprint handles all the marking and assessment, making the process seamless and efficient.
Why Partner with Blueprint?
- Teacher-Led Training: Teachers take charge of delivering both theoretical and practical components, offering students personalised instruction in real-world business settings.
- Expert Marking and Assessment: Blueprint handles all assessments, ensuring students’ work is evaluated consistently and fairly. This allows teachers to focus on teaching while Blueprint provides valuable feedback to support student learning.
- Professional Development for Teachers: Blueprint offers opportunities for professional growth through teacher development programs, ensuring educators stay informed about the latest industry trends and best practices.
Exclusive Access to TrueBlueHQ – A Dynamic Learning Experience
When your school partners with Blueprint, students gain exclusive access to TrueBlueHQ, our immersive online learning platform. This environment simulates real-world business scenarios, allowing students to apply the skills they learn in a practical, engaging manner, ensuring they are well-prepared for entry-level roles.
Prepare Your Students for Future Success
By offering the BSB20120 Certificate II in Workplace Skills through a partnership with Blueprint, your school can provide students with a transformative learning experience that equips them with practical skills for a successful transition into the workforce. With teachers leading the training and Blueprint managing assessments, the program is delivered seamlessly and effectively.
Contact us today to discuss how this partnership can support your school’s vision and help your students achieve their goals in the business world.
This qualification is ideal for school students looking to learn about the world of work. It’s perfect for those who haven’t hit the workforce yet but are gearing up to develop essential skills to be able to complete routine tasks under direct supervision.
Upon completion of the BSB20120 Certificate II in Workplace Skills course, you will have acquired the following skills:
- Communication skills and teamwork abilities
- Effective work habits
- Proficiency in planning and preparation
- Adherence to safe and sustainable work practices
- Mastery of time management and task prioritisation techniques
- Competence in using digital devices and business applications
- Preparation for work readiness
- Understanding of workplace wellbeing and etiquette requirements
Check each course option below as not all delivery options apply.
- Live Class
i) Group workshop with a trainer to support and guide you through activities. Ask us for scheduled course dates at locations convenient to you.
ii) We can also come to your workplace and deliver a customised program to meet your workplace needs (Minimum numbers apply. Contact us to discuss your particular needs). - Blended Learning
This is a flexible and efficient way to complete your qualification. It may include live classes, online study, self-paced activities and webinars. - Online
The entire course is offered electronically through our Learning Management System. - Recognition of Prior Learning (RPL)
Recognition of Prior Learning is the process that is used to recognise the skills and knowledge you have acquired through personal and work experience - the "University of Life". The evidence you provide is matched to a complete qualification where possible or alternatively, to part of a qualification. A successful RPL application means that you could receive certification without further study or may be able to fast track through a qualification. Please contact us to organise an individual assessment of your current knowledge and skills.
Possible job titles include:
- Administrative assistant
- Customer service assistant
- Data entry clerk
- Marketing coordinator
- Office assistant
A good command of written English and the ability to allocate appropriate study hours each week.
You have 6-12 months from course commencement to complete this qualification depending on the mode of delivery.
To complete this qualification you must demonstrate competency in a total of 10 units. 5 of these units are core and there are 5 electives including 1 elective from Group A and 1 elective from Group B. The table below shows the content of our standard specialisation streams, however other electives are available.
| Unit of Competency | Core/Elective/Group |
| BSBCMM211 Apply communication skills | Core |
| BSBSUS211 Participate in sustainable work practices | Core |
| BSBOPS201 Work effectively in business environments | Core |
| BSBPEF202 Plan and apply time management | Core |
| BSBWHS211 Contribute to the health and safety of self and others | Core |
| BSBPEF201 Support personal wellbeing in the workplace | Group A |
| BSBTEC101 Operate digital devices | Group B |
| BSBTEC201 Use business software applications | Group B |
| BSBPEF101 Plan and prepare for work readiness | Group C |
| BSBTWK201 Work effectively with others | Group C |
Your learning resources will include:
- Training Manual
- Resource Library containing document templates, samples, fact sheets and explainer videos
- Access to live and recorded webinars and online discussion forums
- Access to our Learning Management System
During your studies, you will need access to the following:
- Computer with compatible operating system (Windows 8 or higher, Mac)
- Printer, scanner and phone
- Current web browser (Chrome, Safari or Firefox)
- Email address and stable Internet connection access (with a reliable speed of at least 5mbps)
- Microsoft Office - including Word, Excel and PowerPoint
- Adobe reader
Assessment is a combination of:
- Knowledge questions
- Case studies and Projects
- Practical Activities
If you successfully complete this qualification, you could continue your studies in higher level business qualifications within the VET sector, such as:
Please see our full Fee Schedule for information about unit costs (where applicable), RPL fees and Refund Policy. Flexible payment options are available.
School Partnership
Please get in touch to explore partnership opportunities.
CONTACT US
| Blended | RPL |
|---|---|
$2000 | $2000 |
| Surcharge fee applies for credit card payments | |