BSB30120
Certificate III in Business (Medical Administration)
Blueprint’s medical administration stream gives senior school students a real introduction to working in a medical practice, while they’re still at school.
Students learn the everyday work of a busy general practice: greeting and booking patients, handling accounts and Medicare billing, keeping accurate records, and protecting patient privacy. They practise it inside Riverbend Family Medical Centre — a fully simulated Australian practice — so they build confidence in a realistic setting without ever handling real patient information.
It’s a nationally recognised qualification that develops skills students carry anywhere: clear communication, attention to detail, working as part of a team, and knowing when and how to ask for help. Students are never asked to give medical advice — the focus is the administration and people skills that keep a practice running.
For many students, it’s a practical first step toward a career in healthcare administration, reception or office support — and a qualification that holds its value whichever direction they choose.
Senior secondary school students (Year 11/12) who want a practical introduction to working in a medical practice, while still at school.
It's equally suited to job seekers and anyone whose role touches on business, administration and organisation — including educators, customer service and retail staff, small business owners and volunteers.
This is also an ideal qualification to complete as a work-based Traineeship — earn while you learn. Traineeships are funded through the Queensland Government's Career Start program, delivered through Skills Assure Suppliers. The Queensland Government contributes towards the cost of training for eligible trainees, so instead of paying the full cost, trainees (or their employers) pay a reduced amount.
Students learn the everyday work of a busy general practice: greeting and booking patients, handling accounts and Medicare billing, keeping accurate records, and protecting patient privacy. They practise it inside Riverbend Family Medical Centre — a fully simulated Australian practice — so they build confidence in a realistic setting without ever handling real patient information. Students are never asked to give medical advice — the focus is the administration and people skills that keep a practice running.
Check each course option below as not all delivery options apply.
Work-based Training and Assessment (Traineeships)
This pathway involves trainees completing work-related training and assessment activities. Work-based training and assessment combine face-to-face and/or online training with self-paced activities to reinforce learning. Trainer visits and student support whilst in their training periods.
Live Class
Group workshop with a trainer to support and guide you through activities. Ask us for scheduled course dates at locations convenient to you. We can also come to your workplace and deliver a customised program to meet your workplace needs (minimum numbers apply).
Blended Learning
A flexible and efficient way to complete your qualification. May include live classes, online study, self-paced activities and webinars.
Online
The entire course is offered electronically through our Learning Management System.
For many students, it’s a practical first step toward a career in healthcare administration, reception or office support — and a qualification that holds its value whichever direction they choose.
A good command of written English and the ability to allocate appropriate study hours each week.
You have 6-24 months from course commencement to complete this qualification, or up to 24 months if it is undertaken as a traineeship.
This qualification consists of 13 units: 6 core units plus 7 elective units.
Core units
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
Group A
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBTEC301 Design and produce business documents
Group B
- BSBPEF301 Organise personal work priorities
Group F – Medical Administration
- BSBMED301 Interpret and apply medical terminology appropriately
- BSBMED302 Prepare and process medical accounts
- BSBMED303 Maintain patient records
- BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
These are the Group F medical electives, so this qualification is formally titled BSB30120 Certificate III in Business (Medical Administration) on the testamur.
Your learning resources will include:
- Resource Library containing document templates, samples, fact sheets and explainer videos
- Access to our Learning Management System
During your studies, you will need access to the following:
- Computer with compatible operating system (Windows 8 or higher, Mac)
- Printer, scanner and phone
- Current web browser (Chrome, Safari or Firefox)
- Email address and stable internet connection (with a reliable speed of at least 5mbps)
- Microsoft Office – including Word, Excel and PowerPoint
- Adobe Reader
Assessment is a combination of:
- Knowledge questions
- Case studies and projects
- Practical activities — completed inside Riverbend Family Medical Centre, our fully simulated Australian medical practice
If you successfully complete this qualification you could continue your studies in higher level business or health administration qualifications within the VET or university sectors.
Please see our full Fee Schedule for information about unit costs (where applicable), RPL fees and Refund Policy. Flexible payment options are available.
You may be eligible for Skills Assure funding for Traineeships or the Career Start program, funded by the Queensland Government.
School Partnership
Please get in touch to explore partnership opportunities.